YC Whitening Gold Caviar Face Wash

Hydrates Deeply:Boosts moisture levels without clogging pores.
Brightens Skin Tone:Helps fade dark spots and uneven texture.
Soothes Irritation:Calms redness and inflammation instantly.
Promotes Clear Skin:Fights acne-causing bacteria while supporting skin barrier health.
Lightweight Formula: Absorbs quickly, perfect for layering.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding UK public holidays). Orders placed after business hours, on weekends, or during holidays will be processed on the next working day.

During peak periods, promotions, or new product launches, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where applicable.

Shipping Destinations

Kemse Beauty currently ships to:

• United Kingdom
• Europe
• United States
• Selected international destinations

If your location is not available during checkout, please contact us for assistance.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and order size.

Free Standard Delivery is available for UK orders over £50.

For orders below £50, shipping charges will be displayed at checkout before payment is completed.

International shipping rates vary depending on the destination country and courier service.

Estimated Delivery Times

Delivery time estimates begin after the order has been processed and dispatched.

LocationEstimated Delivery TimeUnited Kingdom2–4 business daysEurope4–7 business daysUnited States5–10 business daysRest of World7–14 business days

Please note that these delivery times are estimates only and may vary due to courier delays, customs clearance, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you may receive a tracking number via email allowing you to monitor the delivery progress of your order.

If you have not received tracking details within 3–5 business days after placing your order, please contact us for assistance.

Customs, Duties & Taxes

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, or local fees determined by the destination country.

These charges are not included in the product price or shipping cost and must be paid by the customer upon delivery if applicable.

Kemse Beauty is not responsible for delays caused by customs processing.

Delays, Lost, or Damaged Packages

While we work with reliable courier services, delivery delays may occasionally occur due to circumstances beyond our control.

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery with your order number and any supporting details so we can assist you.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Kemse Beauty cannot guarantee address changes once an order has been processed. Orders returned due to incorrect addresses may require additional shipping fees for reshipment.

Return Policy

At Kemse Beauty, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

1. Ordering mistakes

We do not offer refunds or exchanges if the customer purchases the wrong item. Please review your order carefully before confirming.

2. Damaged or Faulty Products

Refunds are available for products damaged during shipping or defective.
You must provide proof of damage (photo or video) within 3days of delivery to our customer support email

3. Delivery issues

Refunds are not available if the delivery fails due to an incorrect address provided by the customer.

4. How Refunds are Processed

Refunds take 5–7 working days to process.
The refund will be issued to the original payment method.

5. Non-Returnable Items

Items that have been opened, used, or tampered with cannot be returned.

Return Process

In cases where a return is accepted (e.g., for damaged products), the following process applies:

1. Contact Us

 Email us at kemsebeauty@gmail.com within 3 days of receiving your product.
Include details of your issue and any required proof (photos or videos).

2. Return Authorisation

We will provide instructions on how to return the product to us, if necessary.
Do not send products back without prior authorisation, as unauthorised returns will not be accepted.

3. Condition of Returned Items

Products must be returned in their original packaging and unused condition.
We reserve the right to refuse a return if the product shows signs of use or damage not originally reported.