Privacy policy

Privacy Policy – Kemse

1. Overview

This Privacy Policy explains how Kemse (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.kemse.co.uk.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR).

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information when you use our website:

Information you provide directly:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party providers)

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and browsing behaviour
  • Cookies and tracking data

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations and updates
  • Arrange delivery of your purchases
  • Provide customer support
  • Improve our website and services
  • Prevent fraudulent transactions

We do not sell your personal data.

4. Payment Security

All payments are processed through secure third-party payment providers. Kemse does not store or have access to your full card details.

Your payment information is encrypted and handled in accordance with industry security standards.

5. Sharing Your Information

We only share your data when necessary to operate our business, such as:

  • Payment processors (to complete transactions)
  • Delivery companies (to ship your orders)
  • IT or website service providers (to maintain our store)

All third parties are required to handle your data securely.

6. Cookies

Our website uses cookies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic

You can disable cookies in your browser settings, but some features of the website may not function properly.

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (where legally possible)
  • Object to certain types of data processing
  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

8. Data Retention

We keep your personal information only as long as necessary:

  • To fulfil your order
  • To comply with legal and tax obligations
  • To resolve disputes and enforce agreements

9. Data Protection

We take appropriate security measures to protect your personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

However, no online system is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Services

We may use third-party services (such as payment processors and shipping providers) that collect or process your data independently. These services have their own privacy policies.

11. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 support@kemse.co.uk